Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Showing results for Search instead for Did you mean: GuidelinesNote: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scanWe would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member11-22-2017 11:00 AM - edited 11-22-2017 11:03 AM
HP Recommended Product: HP Photosmart 5524 Operating System: Microsoft Windows 10 (64-bit)I've recently discovered the "scan to computer" function of my HP Photosmart 5524 but when I use it to scan documents directly to my laptop (Acer 7551G), despite extensive searches I can't find them. Any idea where they would be saved?
Ta muchly
banhien
110,875 29,160 14,17511-22-2017 11:15 AM
HP RecommendedDid you click Save ? Normally it should save to My Documents (or Documents) by default.
BH
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11-22-2017 11:25 AM
HP RecommendedYou can also save the default location for it to be save by following the steps provided below. You can locate the origianl steps provided HERE along with some more questions.
Search Windows for ' HP ', click your printer model name in the results to open HP Printer Assistant , and then click Scan a Document or Photo to open HP Scan .
Click one of the shortcuts, and then click Advanced Settings or More .Click Destination , click Browse next to the Save Location or Save To Folder box, select the folder in the Browse for Folder window, and then click OK .
Click OK or the Save icon in the shortcut to save the folder location.Repeat these steps for each scan shortcut, depending on where you want to save different scan job types.
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